What separates a technically skilled manager from one who can actually lead people through pressure, conflict, and change?

Mastering Emotional Intelligence for Business Success surveys the discipline of emotional intelligence: its core components, how to assess and develop self-awareness, self-regulation, motivation, empathy, and social skills.

Later chapters turn to emotional intelligence in leadership and marketing, training and development, illustrative examples including Google and Microsoft, and the trends shaping the field ahead, closing with a call to continued practice.